1
How do we start our collaboration?
We start with a detailed discussion of your brand and a test project. You’ll fill out a short brief (https://emstory.video/upload/), and we’ll review your previous work to understand your creative approach. This helps us understand your editing style. Then we align on workflow and technical details for the file delivery.
2
Can we have a video call before we start?
Absolutely. If needed, we’re always happy to schedule a discovery call before starting the test project. This helps us connect, discuss your expectations, style nuances, and answer any technical questions to ensure a comfortable start.
3
How do you ensure the final film matches my unique editing style?
We conduct an in-depth analysis of your portfolio (pacing, storytelling, color). In the early stages, we communicate closely to align with your vision. Your unique style becomes our guideline.
4
What software do you use for post-production?
We work with Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve. Additionally, we use CapCut for dynamic content and trending vertical videos (Reels/TikTok) to ensure a modern look for your content. For feedback and revisions, we use Frame.io.
5
How do you handle project organization?
We follow a well-structured internal system. Each editor uses a standardized studio project template with consistent folder structures and file naming. All sequences are clearly organized in Premiere Pro, Final Cut, or DaVinci Resolve. This ensures any team member can seamlessly take over a project at any stage to continue work without delays if needed.
6
Do you work with specific camera profiles (Log, S-Log3, C-Log)?
Yes, we have experience working with professional profiles such as S-Log3, C-Log, V-Log, and D-Log. We properly convert footage to maximize dynamic range and collaborate with you to select or develop the perfect LUT.
7
What happens if my lead editor is unavailable?
Your project is handled by a studio, not just one person. We have a structured backup system: another editor of the same level will take over the project without compromising quality or deadlines.
8
What is the structure of your team?
Our team consists of four professional editors focused on creative and technical quality. Communication and deadlines are managed by two project managers who are always in touch with you. The entire process is supervised by a Team Lead responsible for final quality control and the strategic development of our partnership.
9
Do you just follow instructions or also suggest creative improvements?
We start by strictly following your instructions, but are always ready to suggest creative enhancements to sound design or storytelling if we see opportunities to enhance the film’s emotional impact. We act as your creative partners, not just executors.
10
How can your editing help me scale my wedding business?
We free up 40+ hours per week that you would otherwise spend editing. This allows you to take on more shoots, focus on marketing, or rest, while we ensure consistent post-production for your brand.
11
Can we sign an NDA?
Absolutely. We work as a white-label studio. We are your invisible, reliable backbone — your clients will never know about the outsourcing unless you choose to tell them.
12
How do you guarantee the privacy of my footage?
We respect the privacy of your clients. Your files are stored on secure servers, and we never use them without your explicit consent.
13
Why choose you over cheaper editing services?
You’re not just paying for editing, you’re paying for reliability and peace of mind. Unlike cheaper services, we offer a personalized approach, a deep understanding of the premium U.S. market, and a stable team. We also provide full transparency into the process through a personal project tracker (https://emstory.video/tracking/), where you can monitor your project’s progress in real time. This ensures that your brand maintains its quality and that you always stay in control.
14
What happens if I’m not satisfied with the first version?
We offer two rounds of free revisions via Frame.io. We carefully analyze your feedback to refine the results as accurately as possible and take these details into account in all your future projects.
15
What software do you primarily use, and can I receive the source project file?
We work exclusively in DaVinci Resolve. We understand how important final control is, so upon request, we provide the complete project file (.drp). This allows your team to make minor adjustments or perform the final export on your end without any loss of quality.
16
Do you have a quality control or review process before delivery?
Yes, every film goes through a two-stage review. First, the Team Lead reviews the work in detail: they not only ensure it aligns with your unique style and technical requirements, but also personally “polishes” the edit, refining every cut to perfection. After that, the Quality Control Manager conducts a final technical review before uploading to ensure you receive a flawless result.
17
What is your approach to music licensing and selection?
We work with leading platforms like Artlist and Epidemic Sound. We can select tracks to match your video’s mood or use your licensed music to avoid copyright issues.
18
Do you provide sound design and color grading?
Yes, every film goes through a full post-production cycle: Professional color grading (correction and stylization) and sound design (working with background noise, atmosphere, and sound balance) to create a cinematic effect.
19
Do you use AI tools for enhancement?
Yes, we use AI to enhance voice clarity (Adobe Podcast), upscaling as needed, and intelligently removing unwanted objects from the frame to ensure the final result looks flawless.
20
What is the fastest way to send large amounts of raw data?
We recommend Dropbox, Google Drive, or MASV. We usually work with large volumes (300GB+), and our infrastructure supports high-speed transfers.
21
How long do you keep our raw footage and project files?
We retain raw footage for 1 month after project delivery, and project files for up to 6 months. You can rest assured that revisions remain possible even after some time has passed.
22
How do I receive the final high-res deliverables?
Via cloud storage in H.264/H.265 format with high bitrate, ready for publishing and client delivery.
23
How do you manage communication across different time zones?
We align our workflow with US business hours. You get timely responses, and while you sleep, we edit.
24
What if deadlines are missed?
We take your trust seriously, which is why meeting deadlines is written into our workflow policy. In the rare case of a delay on our end, we offer a discount on the current or next project as compensation for the inconvenience..
25
What is your standard turnaround time?
Standard turnaround is 14–21 business days, depending on complexity. We also offer Express Delivery (7 days) for urgent teasers or highlights.
26
Who will be my point of contact?
You’ll be assigned a dedicated Project Manager who knows every detail of your orders and is always available to resolve any questions.
27
What are your payment terms and methods?
We have a transparent structure: a 40% deposit to reserve your spot in our schedule, and the remaining 60% after you approve the final edit. We send invoices via Payoneer or PayPal. For our long-term partners with large order volumes, we offer flexible payment schedules (such as monthly payments) to simplify your financial planning.
28
How many rounds of revisions are included?
Every project includes two free rounds of revisions. We aim to deliver the perfect result on the very first version, but always leave room for your feedback.
29
Do you offer volume-based discounts?
Yes, we offer special terms and priority placement in our editing queue to our regular partners who book more than 10 weddings per season.